QMS for SugarCRM
Step into the customer experience era
SugarCRM QMS Add-on: Drive Compliance, CAPA, and Quality Excellence
Getting a new client is 5x more expensive than retaining one. Real business happens after the deal is closed. Managing expectations and delivering on the promise is a given in the world of informed and outspoken customers. Proper Quality Management helps lower costs, achieve better margins, command higher retention/renewal rates, and hence market share
Companies that don’t have a QMS plan usually struggle with product safety, product quality as well as failure to achieve regulatory compliance.
Ambit augments the already powerful SugarCRM capability as a modern SaaS-based CRM to also managing customer expectations post-sales. Adding case and nonconformance management, to guiding on corrective actions and conducting audits.
Features
Compliant Management
Document Complaints & Classify them, Perform Risk Assessments, View Product History, Identify Root Cause Analysis, Customer Communication, Implement Actions and comply with the regulations.
Nonconformance Management
The module records key metrics about the NC and provides a dashboard with Location, Defect type & subtype, corresponding Product and Assigned To, and visualize the NC metrics.
CAPA Management
Log defect notifications from sources such as User Forums, Customer Portal, Webform, Email or Twitter. Prioritize CAPA and take them through stages: New, Assigned, Pending, Closed (resolved), Rejected.
Audit Management
Manage the lifecycle of audit planning, through execution (findings & reports) and closure. records key metrics such as Audit Type, Outcome (pass/fail), Audit Status, Audit stage of in-progress Audits and Lead Auditor
Offerings
SugarCRM Consulting
Get insights into your technology choices appropriate to your business setting from experts
System Integration
Break down silos by connecting islands and create a get a grip on your business operations
Configuration and Customization
SugarCRM Consulting
Accelerate the pace of implementation and onboarding with quality accelerator apps
System Integration
Enable quick on-boarding and adoption with certified trainers with industry experience
Maintenance & Support
Why Ambit’s nexaQMS?
Ensuring product quality, regulatory compliance, and seamless post-sales support is critical for businesses in manufacturing, life sciences, aerospace, and consumer goods. Ambit’s nexaQMS, built on SugarCRM, provides a centralized, AI-driven platform to manage CAPA, nonconformance, audits, and compliance with ease. By integrating with ERP, CRM, and enterprise applications, nexaQMS eliminates data silos, automates workflows, and enhances decision-making—helping businesses move from reactive to proactive quality management.
Â
Key Benefits of nexaQMS:
– Automated CAPA & Nonconformance Tracking – Identify, prioritize, and resolve quality issues faster.
– Regulatory Compliance & Audit Readiness – Stay compliant with ISO, FDA, GMP, and industry-specific standards.
– Seamless System Integrations – Connect with ERP, CRM, and BI tools for real-time data access.
– Cloud-Enabled & Scalable – Flexible deployment options to meet business needs.
– Industry-Specific Customization – Adaptable for highly regulated sectors requiring strict quality control.
With Ambit’s deep expertise in QMS and CRM integration, nexaQMS transforms quality management into a growth driver, ensuring businesses reduce risks, optimize operations, and deliver superior customer experiences.
Alliances & Platforms
Insights
Industry Expertise
Manufacturing
Consumer Goods
Services
Banking & Financial Services
Media & Telecom
Retail
Frequently Asked Questions
How does the QMS add-on for SugarCRM improve compliance management?
It streamlines compliance by helping you document and classify complaints, perform risk assessments, implement corrective actions, and ensure regulatory adherence efficiently.
Can the QMS add-on be customized to fit our business needs?
Yes, Ambit Software offers application customization to tailor the QMS add-on to your specific quality control, compliance, and audit management requirements.
What are the key features of the QMS add-on for SugarCRM?
Key features include nonconformance management dashboards, CAPA prioritization and tracking, audit lifecycle management, and tools for root cause analysis and customer communication.
Is training and support available for implementing the QMS add-on?
Yes, Ambit Software provides user training and professional maintenance and support to ensure smooth onboarding, adoption, and uninterrupted operation of the QMS add-on.
What benefits does the QMS add-on bring to SugarCRM users?
The QMS add-on enhances SugarCRM by enabling businesses to manage compliance, nonconformance, CAPA, and audits more effectively, ensuring streamlined quality control and regulatory adherence.